This Anti-Money Laundering and Know Your Customer Policy ("Policy") applies to all players who register and transact on dicespin-officieel.nl, operated by AccelCore Enterprise Limitada, a company incorporated in Costa Rica, holding Anjouan licence ALSI-202506031-FI2. DiceSpin is committed to the highest practicable standards of financial integrity and takes its obligations to prevent money laundering, terrorist financing, and related financial crime seriously. All staff, systems, and procedures are aligned with this Policy.
Money laundering is the process by which the proceeds of criminal activity are disguised to appear as legitimate funds. Terrorist financing involves the provision or collection of funds with the intention that they are used to carry out terrorist acts. Both activities pose a serious risk to the integrity of the online gambling sector and to wider society.
DiceSpin operates under Anjouan licence ALSI-202506031-FI2 and is required, as a condition of that licence, to maintain robust AML and KYC controls. This Policy sets out the framework DiceSpin applies to:
This Policy applies to all users of dicespin-officieel.nl, regardless of the currency they use or the product — casino, live casino, sportsbook, or any other — they access on the platform.
DiceSpin's AML and KYC obligations derive from the terms and conditions of Anjouan licence ALSI-202506031-FI2 issued by the Anjouan Offshore Finance Authority. DiceSpin voluntarily aligns its procedures with internationally recognised standards, including the recommendations of the Financial Action Task Force (FATF) and the principles of the European Union's Anti-Money Laundering Directives, insofar as those standards represent industry best practice for online gambling operators.
AccelCore Enterprise Limitada reserves the right to update this Policy at any time to reflect changes in applicable regulation, licence conditions, or operational risk assessments. The current version will always be available on dicespin-officieel.nl.
AccelCore Enterprise Limitada has appointed a designated Money Laundering Reporting Officer (MLRO). The MLRO is a senior individual with appropriate authority, knowledge, and independence to carry out the role effectively. The MLRO's responsibilities include:
Every individual working for or on behalf of DiceSpin who has contact with customers or customer data is required to:
DiceSpin applies a risk-based approach (RBA) to AML and KYC. This means the level of due diligence applied to a customer is proportionate to the risk that customer presents. Risk is assessed by reference to factors including, but not limited to:
Customers assessed as lower risk will be subject to Standard Due Diligence (SDD). Customers assessed as higher risk will be subject to Enhanced Due Diligence (EDD). In some circumstances, where risk is demonstrably low and the applicable regulatory framework permits, Simplified Due Diligence (SimDD) may apply.
DiceSpin applies Customer Due Diligence at the following stages:
To complete Standard Due Diligence, DiceSpin requires customers to provide documentation across three categories: identity, address, and payment method. Acceptable documents include the following:
| Category | Acceptable Documents |
|---|---|
| Proof of Identity (POI) | Valid passport; national identity card; government-issued photo driving licence |
| Proof of Address (POA) | Utility bill (gas, electricity, water) dated within 90 days; bank statement dated within 90 days; official government correspondence dated within 90 days |
| Proof of Payment Method | Photograph or scan of the front (and, where required, the back) of the card used; e-wallet screenshot showing account holder name and account number; bank statement confirming account ownership |
All documents must be clear, legible, unexpired, and submitted in a format acceptable to DiceSpin's compliance team. DiceSpin reserves the right to request certified copies or additional documents where the initial submission is insufficient.
DiceSpin may request identity verification at any point but will always require full KYC completion before processing a withdrawal. In addition, enhanced document requests may be triggered when:
The minimum withdrawal on dicespin-officieel.nl is €50. The maximum withdrawal is €5,000 per day, €10,000 per week, and €40,000 per month. No withdrawal will be processed until all outstanding KYC requirements have been satisfied.
DiceSpin operates a strict minimum age policy. No person under the age of 18 may open an account or place any wager on dicespin-officieel.nl. Age is verified as part of the standard identity verification process. Where there is any doubt as to a customer's age, the account will be suspended and the customer required to provide proof of age before access is restored. Any funds deposited by a verified underage customer will be returned and the account permanently closed.
Customers are encouraged to complete KYC as early as possible. DiceSpin aims to process submitted documents within one to three business days. Payout speed post-verification is one to three business days. Where a customer fails to provide the required documentation within a reasonable period following a request, DiceSpin reserves the right to:
Enhanced Due Diligence is applied where a customer is assessed as presenting a higher risk of money laundering or terrorist financing. Triggers for EDD include, but are not limited to:
Where EDD is required, DiceSpin may request one or more of the following in addition to the standard KYC documentation:
DiceSpin will not maintain a business relationship with a customer who refuses to supply EDD documentation when legitimately requested. In such cases the account will be suspended and, following internal review, may be closed.
A Politically Exposed Person is an individual who is, or has been, entrusted with a prominent public function, including heads of state or government, senior politicians, senior government officials, senior judicial or military officials, senior executives of state-owned enterprises, and senior officials of political parties. Immediate family members and known close associates of PEPs are also treated as PEPs for the purposes of this Policy.
DiceSpin screens all customers against PEP lists at the point of registration and on an ongoing basis. Where a customer is identified as a PEP, Enhanced Due Diligence is applied automatically, senior management approval is required to open or continue the account, and the account is subject to heightened ongoing monitoring.
DiceSpin screens all customers against applicable sanctions lists, including those maintained by the United Nations, the European Union, and other relevant international bodies, at the point of registration and on an ongoing basis. Any match against a sanctions list will result in the immediate suspension of the account, referral to the MLRO, and, where required by applicable law, reporting to the relevant authority. DiceSpin will not provide services to any individual or entity that is subject to applicable financial sanctions.
KYC is not a one-time exercise. DiceSpin monitors customer accounts and transactions on an ongoing basis throughout the customer relationship. Ongoing monitoring activities include:
Where ongoing monitoring produces a concern, the matter is escalated to the MLRO for assessment. The MLRO will determine whether the concern amounts to a suspicion requiring a formal report, whether additional customer due diligence is required, or whether the account should be restricted or closed.
Where DiceSpin or any member of its staff knows or suspects, or has reasonable grounds to know or suspect, that a customer is engaged in money laundering or terrorist financing, a Suspicious Activity Report (SAR) will be submitted to the relevant competent authority. The report will be filed by the MLRO or under the MLRO's direction.
Internal suspicious activity reports must be submitted to the MLRO as soon as a concern arises. Staff must not delay reporting in order to gather further evidence, and must not take any action — including refusing a transaction — that could tip off the customer before the MLRO has considered the report.
The MLRO will assess each internal report promptly and decide whether to file an external SAR. All internal reports, the MLRO's analysis, and the outcome of that analysis are recorded and retained in accordance with the record-keeping requirements set out in section 10 below.
Patterns of activity that may give rise to suspicion include, but are not limited to:
DiceSpin accepts deposits and processes withdrawals via a range of payment methods, including Visa, Mastercard, Skrill, Neteller, Trustly, Brite, Sofort, Rapid Transfer, MiFinity, Jetonbank, Ecopayz, and bank transfer via IBAN/BIC. The specific methods available depend on the customer's region.
As a matter of strict policy, DiceSpin does not accept deposits from, nor process withdrawals to, any payment method or account that does not belong to the registered account holder. Specifically:
Verification of payment method ownership forms part of the standard KYC process. Where DiceSpin identifies a third-party deposit, the funds will be returned and the account reviewed. Repeated attempts to use third-party payment methods may result in account closure and, where appropriate, the filing of a SAR.
All card transactions use 3-D Secure authentication. Failed card deposit refunds are returned within five business days; Brite and Trustly refunds land within one to two business days.
DiceSpin maintains comprehensive records to support AML and KYC compliance and to assist any investigation by a competent authority. Records retained include:
All records are retained for a minimum of five years from the date of the relevant transaction or the end of the customer relationship, whichever is the later. Records are stored securely and access is restricted to authorised personnel only.
All staff members and contractors who are involved in customer-facing activities, compliance, payments, or account management are required to complete AML and KYC training before commencing their duties. Refresher training is conducted at least annually and whenever this Policy is materially updated or there is a relevant change in the regulatory environment.
Training covers:
The MLRO maintains records of all training completed, including dates, attendees, and content covered.
DiceSpin's responsible gambling programme and its AML controls are complementary. Both programmes rely on the monitoring of customer behaviour for signs of harm. Deposit limits, loss limits, cooling-off periods, and self-exclusion tools are available to all customers. The daily cashback programme — which automatically returns 10% of net losses on slots and the sportsbook as real cash with no wagering requirement — is designed to be transparent and fair, but DiceSpin recognises that even cashback can be a factor in assessing a customer's overall financial exposure.
Where AML monitoring identifies transaction patterns that may also indicate problem gambling behaviour, the account will be referred both to the MLRO for AML assessment and to the responsible gambling team for welfare follow-up. Both reviews will be conducted independently and without prejudice to each other.
Customers who wish to make use of responsible gambling tools, or who have concerns about their own play, are encouraged to contact the support team via live chat or by emailing the address on dicespin-officieel.nl.
DiceSpin takes a firm approach to customers who fail to comply with KYC requirements or who are found to have engaged in conduct inconsistent with this Policy. Consequences may include any or all of the following:
DiceSpin will not be liable to a customer for any loss arising from action taken pursuant to this Policy, including account suspension or closure, where such action is taken in good faith in accordance with AML/KYC obligations.
Personal data collected for the purposes of AML and KYC compliance is processed in accordance with DiceSpin's Privacy Policy, which is available on dicespin-officieel.nl. Data is collected and held only to the extent necessary for compliance purposes and is protected by appropriate technical and organisational security measures. Access is restricted to authorised personnel and, where required by applicable law, to competent authorities. DiceSpin will not use KYC data for marketing purposes without separate and explicit consent from the customer.
If you have a question about your KYC status, a pending verification request, or any aspect of this Policy, please contact DiceSpin's compliance and customer support team:
This Policy was published in 2026 by AccelCore Enterprise Limitada in respect of the operation of dicespin-officieel.nl under Anjouan licence ALSI-202506031-FI2. It is reviewed at least annually and updated as necessary.
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