This Payment Policy explains how deposits, withdrawals, currency handling, identity verification, and related financial matters work at DiceSpin, operated by AccelCore Enterprise Limitada at dicespin-officieel.nl. Please read it carefully before making your first transaction. By using the cashier at dicespin-officieel.nl, you confirm that you have read and accepted this policy in full.
DiceSpin is operated by AccelCore Enterprise Limitada, a company registered in Costa Rica. The platform operates under Anjouan licence ALSI-202506031-FI2 and is accessible at dicespin-officieel.nl. All payment processing is carried out in accordance with the conditions of that licence and the terms and conditions applicable to your account.
DiceSpin supports the following account currencies. You select your preferred currency when you register, and it cannot be changed after your account is created. All transaction limits stated in this policy are denominated in EUR; where your account currency differs, equivalent limits apply using the exchange rate applied by our payment processor at the time of the transaction.
Currency conversion charges may apply where your bank or payment provider converts funds before or after transmission. DiceSpin is not responsible for any such third-party conversion fees.
All deposits are processed through the secure cashier at dicespin-officieel.nl. The minimum deposit across all supported methods is €20. There is no platform-imposed maximum deposit limit, though your bank or payment provider may apply its own limits. The available methods may vary by region; the cashier will display only those methods available to you at the time of login.
| Payment Method | Minimum Deposit | Processing Speed |
|---|---|---|
| Visa / Mastercard | €20 | Instant |
| Skrill / Neteller | €20 | Instant |
| Trustly / Brite | €20 | Instant |
| Sofort / Rapid Transfer | €20 | Instant |
| MiFinity / Jetonbank / Ecopayz | €20 | Instant |
| Bank Transfer (IBAN/BIC) | €20 | 1–3 business days |
All card transactions at dicespin-officieel.nl are protected by 3-D Secure authentication. When you make a card deposit, you may be redirected to your card issuer's authentication environment to confirm the transaction. This step is mandatory and cannot be bypassed. DiceSpin does not store full card details on its own servers.
If a card deposit is initiated but fails to complete, any funds that have left your bank account will be refunded. Standard card refunds are returned within five business days. Refunds for Brite and Trustly transactions are typically returned within one to two business days. The exact timing depends on your card issuer or payment provider and is outside DiceSpin's direct control once the refund has been issued from our side.
You must only deposit funds using payment methods registered in your own name. Deposits made from accounts, cards, or e-wallets belonging to third parties are not permitted and may result in the suspension of your account pending investigation. DiceSpin reserves the right to return funds and close an account where this condition is breached.
The minimum withdrawal amount at DiceSpin is €50. Withdrawal limits apply on a rolling daily, weekly, and monthly basis as set out below. These limits apply to the total of all withdrawals across all methods combined, not per method individually.
| Period | Maximum Withdrawal |
|---|---|
| Per day | €5,000 |
| Per week | €10,000 |
| Per month | €40,000 |
| Payment Method | Minimum Withdrawal | Maximum Per Day | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €50 | €5,000 | 1–3 business days |
| Skrill / Neteller | €50 | €5,000 | 1–3 business days |
| Other supported methods | €50 | €5,000 | 1–3 business days |
The timeframes above refer to the period from completion of verification to the point at which DiceSpin releases the funds. Once released, the time for funds to appear in your account depends on your payment provider's own processing schedule. Bank transfers may take additional business days beyond the stated window.
For anti-fraud and anti-money-laundering purposes, DiceSpin applies a method-matching principle. Where you have made deposits by card or e-wallet, withdrawals will ordinarily be directed back to the same instrument, up to the total amount deposited by that method. Any remaining balance that exceeds the amount deposited via a specific method may be paid via bank transfer or another method at DiceSpin's discretion.
Withdrawals submitted before your account verification is complete will be held in a pending state. Once your account is fully verified (see Section 6), DiceSpin will process your withdrawal within 1–3 business days. DiceSpin does not process withdrawals on weekends or public holidays in Costa Rica; requests submitted on those days will enter the processing queue on the next available business day.
DiceSpin reserves the right to delay or decline a withdrawal where it has reasonable grounds to suspect fraud, money laundering, a breach of these terms, or where additional verification documents are required. In such cases, we will contact you by e-mail to explain what is needed. No withdrawal will be withheld longer than is reasonably necessary to complete compliance checks.
Your account balance at DiceSpin may contain real money, bonus funds, or a combination of both. The following rules govern how each type of balance is treated in relation to payments.
New players who make a first deposit of at least €20 receive a 200% match bonus up to €1,000. The bonus is credited to your bonus balance and releases into your real-money balance as you wager. The wagering requirement is 30× the bonus amount. Slots contribute 100% to wagering. The bonus must be cleared within three days of being credited; any uncleared bonus balance will be forfeited after that period. Only real-money balances are withdrawable.
Sports players may claim a 100% Free Bet up to €200 in place of the casino welcome bonus by e-mailing [email protected] after a qualifying first deposit of at least €20. To activate the Free Bet, the deposit must be rolled over once on settled singles at odds of 2.0 or better. Winnings generated from the Free Bet are credited as real cash and are withdrawable immediately, with no additional wagering requirement applied.
The 10% daily cashback is calculated on net losses from slots and settled sportsbook bets during the period 05:00–04:59 UTC. The cashback is credited as real cash — not bonus funds — by 11:00 UTC the following morning. The minimum cashback payout is €10; there is no upper ceiling. Because cashback is paid as real money with no wagering requirement, it may be withdrawn subject to the standard withdrawal conditions set out in this policy. Note that live casino, table games, and crash game losses do not count towards the cashback calculation.
Winnings arising from other promotions, including Drops & Wins, Spinoleague, and Blasts & Races, are credited as cash prizes in accordance with each promotion's specific terms. Such prizes are subject to the withdrawal limits and verification requirements in this policy. The ComboBoost applied to sportsbook multiples pays any boost as a cash addition to winnings, with a maximum boost value of €10,000 per day.
DiceSpin is obligated under its Anjouan licence (ALSI-202506031-FI2) and general anti-money-laundering principles to verify the identity of all players before processing withdrawals. This process is commonly referred to as Know Your Customer (KYC). Verification may also be triggered at any time during your account's lifetime if DiceSpin's compliance team identifies a need for additional checks.
To complete verification, you will typically need to provide:
DiceSpin aims to complete standard identity verification within one business day of receiving all required documentation. Complex cases or requests for additional documentation may take longer. You will be notified by e-mail of the outcome of your verification or if further information is needed. Withdrawals will not be released until verification is successfully completed.
You are required to ensure that all personal and payment information you provide to DiceSpin is accurate, complete, and up to date. Providing false, misleading, or incomplete information constitutes a breach of these terms and may result in account closure and the forfeiture of any pending withdrawals, subject to applicable law.
DiceSpin maintains an AML programme consistent with internationally recognised standards and the requirements of its Anjouan licence. As part of this programme:
DiceSpin is committed to providing a safe gambling environment. Financial controls are available to all players as part of our responsible gambling framework. You may contact our support team via live chat (Intercom) or at the e-mail address provided in Section 10 to request:
Reductions to deposit or loss limits take effect immediately. Increases to existing limits are subject to a mandatory cooling-off period before they come into force. Self-exclusion requests are processed as quickly as possible, and any funds remaining in your account at the point of self-exclusion will be returned to you via your registered payment method after standard verification checks, in accordance with our AML obligations.
An account is considered dormant when there has been no login, deposit, withdrawal, or wagering activity for a continuous period of twelve months. DiceSpin will notify you by e-mail before applying any dormancy policy to your account. Where an account remains inactive beyond the dormancy threshold, DiceSpin reserves the right to apply a monthly maintenance fee in accordance with the amounts stated in the full Terms and Conditions. Any real-money balance remaining after such deductions may be claimed by reactivating your account and completing any outstanding verification requirements. Bonus funds that have expired in line with their individual terms are non-refundable.
If you believe a transaction on your account has been processed incorrectly, please contact our support team as soon as possible:
Please provide your account username, the date and amount of the transaction in question, and the payment method involved. DiceSpin will acknowledge your complaint promptly and aim to provide a substantive response within five business days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may refer the matter to the dispute resolution mechanism applicable under Anjouan licence ALSI-202506031-FI2.
DiceSpin reserves the right to amend this Payment Policy at any time. Where changes are material, we will notify registered players by e-mail or via a prominent notice on dicespin-officieel.nl before the changes take effect. Your continued use of the cashier following notification of changes constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of the current terms.
This Payment Policy is governed by the laws of Costa Rica, where AccelCore Enterprise Limitada is registered, and is subject to the regulatory framework of the Anjouan licence ALSI-202506031-FI2. Nothing in this policy affects any statutory rights you may have under the laws of your country of residence.
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